Home to Stay’s Frequently Asked Questions
At Home to Stay, we understand that choosing the right home care for your loved one can come with many questions. We’ve compiled the most frequently asked questions to help guide you through our services and ensure you feel confident in your decision.
If you don’t find the answer you’re looking for, please feel free to contact us. We’re here to help!
General Information
We serve a wide range of areas in South Jersey, including but not limited to Burlington County, Camden County, Gloucester County and Salem County. We provide live-in care for the entire state of New Jersey. Contact us to find out if we cover your location.
We are accredited by the National Institute for Home Care Accreditation (NIHCA), A+ rated by the Better Business Bureau, and have received awards including the 2024 Best of Home Care® Leader in Experience, 2024 Best of Home Care® Provider of Choice, and 2024 Best of Home Care® Employer of Choice.
Care Services
We offer a wide variety of services for seniors, including personal care, companionship, meal prep, transportation, medication management, housekeeping, and specialized care for conditions such as Alzheimer’s and dementia. Our services range from hourly care, round-the-clock care (24/7), or live-in services. Home to Stay also works with veterans and adults with developmental disabilities.
Contact us for a free consultation. We’ll assess your needs and develop a personalized care plan.
Yes, we provide 24/7 care options to ensure your loved ones receive the support they need around the clock.
Yes, we have experience in providing care for various medical conditions, including Alzheimer’s, dementia, Parkinson’s, and chronic illnesses.
Absolutely. Our nursing team will work with you on a regular basis to review care plans and accommodate any changes in your needs or preferences.
Caregiver Information
We match caregivers based on your specific needs, preferences, and the caregiver’s skills and personality.
Absolutely. All our caregivers undergo thorough background checks, including criminal history and reference checks.
Yes, if you have a preference for a specific caregiver, we’ll do our best to accommodate your request.
We conduct regular performance reviews, provide ongoing training, and gather feedback from clients to ensure high-quality care.
We have a team of qualified caregivers ready to step in, ensuring continuity of care without disruption.
Our caregivers receive comprehensive training, including personal care, safety procedures, and specialized training for specific conditions.
Your satisfaction is important to us. If you’re not happy with a caregiver, let us know, and we’ll work to find a better match.
Safety and Emergency Procedures
We conduct regular performance reviews, provide ongoing training, and gather feedback from clients to ensure high-quality care.
Our caregivers are trained to handle emergencies and are supported by our management team 24/7.
Billing and Insurance
We bill on a weekly basis and accept various payment methods, including ACH, debit and credit cards, long-term care insurance, and veterans benefits.
We accept Medicare for DDD (Developmental Disabilities) services only.
We accept long-term care insurance and veterans benefits. Coverage varies, so check with your insurance provider for details. We do not accept private health insurance.
Family Communication
We meet families’ needs where they are, which includes regular updates via phone, email, and the Family Room portal by WellSky. Your feedback and involvement are encouraged.
